NAB narrows customer satisfaction gap
The NAB bank has experiencing a resurgent customer satisfaction rating amongst its business customers, according to the latest results from DBM Consultants’ monthly Business Financial Services Monitor (BFSM).
The bank’s satisfaction rating reached 7.0 in the rating, equaling its highest ever in the ranking. Despite the good news for the NAB, the Commonwealth Bank has fallen from 7.3 to 7.1m losing its lead over Westpac, who recorded a steady 7.2.
ANZ has appeared to have stopped its decline in satisfaction ratings, after experiencing four consecutive falls mid this year, to finish at 6.8.
“It is possible that ANZ has arrested its decline,” BFSM’s Managing Director, Dhruba Gupta said.
“While there may well have been a negative reaction to its decision to announce its lending rate independently of the RBA and its rivals, businesses tend to grudgingly accept these decisions over time.”