First listed on: 21 November 2020

Credit Management Officer

Exciting Opportunity in Ballarat!

Up to $82,851.83 pa plus Super

Central Highlands Water is a major regional employer, and we want you to join us!

At Central Highlands Water (CHW) we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history of supporting regional prosperity through service excellence, spanning more than 150 years.

In everything we do, we strive to make a real difference to the lives of the people and communities we serve, and we share a common goal of making Ballarat and the Central Highlands region a great place to live.

About us

At CHW, we understand that you spend a lot of time at work, so we focus on making your time with us as enjoyable and rewarding as we possibly can. We are a great bunch of people that are passionate about what we do.

We offer stable, secure employment in a fun and supportive environment. We also offer a huge range of employee benefits like flexible working arrangements, RDOs, generous leave options, a health and wellbeing program, ongoing professional development and much more.

The Role

The Credit Management Officer provides a critical support service across all areas of the Customer Services Team, and makes outbound calls for debt collection purposes, and receives enquiries that relate to customer accounts that have not met Central Highlands Water’s payment terms.

The Credit Management Officer also ensures the timely collection of tariffs and charges and sundry debtor invoices that remain outstanding, as well as conducting sensitive negotiations with customers and other key stakeholders in the collection of outstanding monies.

About you

You will be a dedicated credit management professional that is passionate about the positive effect your function can have on the customer experience.

If you’ve got:

  • Relevant experience in debt collection and recovery of outstanding monies, including outbound calling
  • Sound developed understanding of general credit management practices, debt recovery policy and procedures, and associated legislation
  • Well-developed knowledge and experience in customer service principles and practices
  • Great people/communication skills, and experience to in dealing compassionately and effectively with people in a wide range of circumstances relevant to the position
  • A high level of computer competency utilising a range of business applications

If this sounds like you, click on APPLY NOW to be redirected to our website and attach your CV. While you are on our website, take a look around. You won’t be disappointed!

Applications close 9:00am, Monday, 7 December 2020.

Got questions?

Contact Brenda Wong via email or call direct on 0401411900.

Central Highlands Water is proud to be an inclusive and an equal opportunity employer.

We offer a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.

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