First listed on: 04 February 2018

HR Solutions Consultant (18 month secondment/ contract)


  • Join a high performing, passionate team
  • Unique role supporting our Learning and Development Team
  • Support our HR systems and processes

See yourself in our team

Human Resources (HR) plays a vital role in supporting our organisation, and the breadth of our function is significant.  HR is made up of three main areas: Group People Services (GPS), Centres of Expertise (CoE) and Business Unit HR (BU HR).

Do work that matters

As the HR Solutions Consultant your role will be critical in supporting the HR systems and processes across our Group, including the configuration and maintenance of Peoplelink- our Learning Management System (LMS).You will support end users and the Learning and Development community within CBA Group to enable achievement of HR’s strategy and business priorities.

You will support the team with:

  • Execution of learning function work requests from Learning and Development (L&D) teams according to designed learning solutions
  • Working with stakeholders to understand their business requirements and translate them into Peoplelink LMS functionality
  • Proactively review and recommend improvement in methods, tools and techniques to continuously improve productivity and quality within the L&D community.
  • Perform test plan execution, prototyping and results analysis of new/changed functionality
  • Maintain end to end business processes and supporting templates
  • Identify and recommend potential enhancements to current functionality to support the learning communities evolving needs
  • Support up skilling of L&D community in functionality and business processes
  • Complete regular maintenance patch testing for optimisation
  • Escalate user support enquiries to L&D Teams (content-related) or Talent Development (policy-related) as required
  • Provide expertise in identifying business requirements and documenting the mapping and modelling of business processes
  • Development and execution of HR System requests, such as surveys and HR Notifications according to agreed policy and business rules and within SLA
  • Provide guidance in change management initiatives
  • Analyse and document business requirements

We’re interested in hearing from people who have:

  • Excellent customer service skills, including ability to understand requirements and consult stakeholders
  • Self-motivated, proactive and displays a ‘can do’ attitude
  • Proven experience in HR systems and processes (ideal)
  • Background in Learning and Development design, delivery or administration
  • Strong interest in technology
  • Ability to work independently, prioritise and manage numerous activities in parallel 
  • Sound experience with Learning Management Systems and E-learning/online learning

Why you should join our team

  • We are passionate. People who join our team have the sharpest skills and experience but, above all, they live and breathe our values
  • We are customer focussed.  We are a dynamic team that is focused on providing improved productivity and efficiency for our businesses globally

If you’re passionate about supporting our HR systems and processes and you’re excited by the opportunity to join our high performing team then we would love to hear from you!

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.


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