First listed on: 14 July 2020

Revenue Officer Hardship and Collections

  • Debt collection
  • Council rates collection
  • Greensborough location


Our Finance & Procurement department provides the accounting, budgeting, financial statements preparation, revenue collection, procurement, payroll and accounts payable functions within Council.


Our Revenue Services unit is seeking a Revenue Officer – Hardship and Collections to join their team on a temporary part-time basis until 30 June 2021.


In this role you will assess hardship applications, administer waivers in line with Council's Hardship Assistance Policy, develop and monitor payment arrangements with rate payers, maintain the debt recovery system, initiate appropriate debt collection for problem accounts and provide effective debt collection of revenue with tact and consideration extended to customers experiencing financial difficulty.


You will have strong interpersonal skills including resilience, empathy, ability to build a good rapport with stakeholders and excellent communications skills.


You will need:

  • Strong customer service focus, with a focus on exceeding customer expectations and monitoring outcomes
  • Ability to resolve problems, manage conflict and negotiate successful outcomes
  • Experience in dealing with customers in financial hardship
  • Experience in the field of Debt Collection
  • Sound working knowledge of legal debt collection terminology and collection procedures
  • Excellent computer skills, including:  Data base management / CRM systems, Records Management (RM8/TRIM), and the Microsoft suite, including Microsoft Teams and Outlook
  • Working knowledge of the rating provisions of the Local Government Act


We will offer you:

  • Temporary part time – 25 hours per week July 2020 to June 2021
  • $69,817.89 to $80,881.66 + Super (pro-rata)
  • Flexible days
  • Working from home option
  • Supportive work environment with great work-life balance
  • Learning and Development opportunities


For more information about this position please access a copy of the position description via the link below or contact Philip Ryan Revenue Services Coordinator on 03 9490 4376 for a confidential discussion.


To apply for this position, please include your resume and cover letter addressing the Key Selection Criteria outlined in the position description. For more information on how to apply, please refer to the Application Guidelines via the link below.


Applications Close: Monday 20 July 2020. 


Banyule City Council is a child safe organisation and an equal opportunity employer. Candidates from diverse backgrounds are encouraged to apply.

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