Alinta Energy (View other jobs from this organisation)
http://www.financialservicescareer.com.au/
Alinta Energy is a fast-growing Australian energy generator and retailer with an owned and contracted generation portfolio of around 3,000MW and over one million combined electricity and gas retail customers in Australia. We employ over 700 people throughout operations across five of Australia’s six states as well as New Zealand. With a decades-long history in Australia, we’re proud to be able to deliver an essential service to our customers.
We’re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge. This involves working to deliver 1,000MW of owned and contracted renewable generation by 2020.
Reporting to the Manager - Credit Delivery, we are looking to recruit a Service Delivery Lead for our Customer Operations team within Credit, Collections and Payments function. Your main responsibility will be to direct and monitor the activities of the Alinta Energy Business Processing Outsourcing (BPO) operation based in Manila and to ensure the BPO deliver services to a high quality and in an effective and efficient way.
This role is also responsible for ensuring that the process tasks and exceptions are allocated and managed well and will also be the primary point of escalation for BAU process failures or undocumented exception scenarios and hold oversight of the quality framework, resourcing model and work allocation.
Your responsibilities will include:
To be successful you will have:
This is a great opportunity for someone with excellent interpersonal and stakeholder management skills. You will be working closely and collaboratively with the Alinta Credit and Collections onshore team to ensure that a consistent and effective credit and collection activity is delivered by the BPO Credit and Collections team; through the utilisation of appropriate Tools, Skills and Knowledge to meet or exceed all business targets. You will have a strategic mindset and be able to identify and recommend system and process improvements.
It’s an exciting time to join Alinta Energy, we are growing fast and need people who want to grow with us!
Let spread the positive energy together…
Click “APPLY” to submit your application.
Closing Date: 11th December 2019