First listed on: 18 May 2019

Collections Officer

The Opportunity

  • Do you have a high attention to detail?
  • Are you keen to develop your career in Accounts Receivable?
  • Join CSIRO – Australia’s premier science & technology research organisation

The Position

CSIRO’s Account Receivable Support Centre is currently seeking a Collections Officer to work in a team responsible raising all CSIRO invoices, collection of revenue and reconciling the bank statements. You will be responsible for the collection of overdue accounts by means of outbound contact with overdue customers. You will be expected to work in a proactive way where the customer accounts are monitored to ensure they are all up to date.

Your attention to detail and ability to build strong stakeholder relationships will be critical to your success in this role.

Your duties will include

  • Assisting with debt recovery by applying best practice policy and procedures.
  • Liaising with Business Units and external clients on matters relating to billing and debt recovery.
  • Following up on accounts receivable queries.
  • Making outbound collection calls to customers.
  • Managing debtor's ledger - 30, 60 & 90 day accounts.
  • Developing strong and courteous relationships with customers.
  • Negotiating solutions with more challenging overdue customers.

Location:      Brisbane, QLD
Salary:          AU$47,622 - AU$61,383 plus up to 15.4% superannuation
Tenure:         Indefinite
Reference:    61353

To be successful you will need

Under CSIRO policy only those who meet all essential criteria can be appointed.

1.Relevant certificate of education/diploma, in relevant disciplines (Accounts Receivable), or relevant work experience in Accounts Receivable or as a Credit Controller.
2.Positive stakeholder management – ability to positively collaborate with geographically dispersed teams and different business units.
3.Demonstrated ability to prioritise workloads in order to meet tight deadlines and KPIs, whilst maintaining a high attention to detail and level of data accuracy
4.Demonstrated attention to detail, with a high level of data accuracy


Desirable Criteria:
1.Good working knowledge of SAP ERP processes.
2.Understanding of the stages and life cycle of a project.
3.Experience in contract and project administration.


Special Requirements:

A National Police Check is required to be lodged by the successful applicant and clearance to be received before commencing.

For details about who to contact and for more information please view the Position Description

CSIRO’s Commitment to Diversity

We’re working hard to recruit diverse people and ensure all our people feel supported to do their best work and empowered to let their ideas flourish.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. Talk to us about how this role could be flexible for you. Balance


At CSIRO you can be part of helping to solve big, complex problems that make a real difference to our future. We spark off each other, learn from each other, trust each other and collaborate to achieve more than we could individually in a supportive, rewarding, inclusive and truly flexible environment. 

Apply Online

To apply online, please provide a CV and cover letter outlining your suitability and motivation for the role.

Applications Close

Thursday 30 May 2019 at 11.59pm AEST

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