First listed on: 08 November 2018

GM Operations 

This newly created organisation is looking to appoint an inspirational and outcome driven General Manager - Operations to provide leadership and management to our dispute teams in Sydney, initially commencing on a full time, fixed term contract until December 2021. 

This is an exciting opportunity for you to step into a role with lots of future scope and make your mark on the new AFCA scheme. If you love to lead people, make decisions, problem solve and deliver quality fair outcomes, then this is the role for you.

Reporting to the Executive General Manager - Resolution, your new role will include:

  • Managing the run-off of legacy disputes and plan for the acceptance of new AFCA disputes
  • Developing strategies to engage and lead AFCA's people through effective coaching, mentoring and the implementation of professional development strategies
  • Improving the quality and timeliness of dispute resolution, eliminate current and prevent future backlogs
  • Identifying gaps and make the decisions necessary to change processes, procedures or team structure to ensure more efficient and effective resolution/consideration of disputes

You will have:

  • Considerable operational experience in the legal, community and/or financial services industry
  • Demonstrated track record in reviewing processes and implementing change
  • Strong leadership and decision making skills
  • Recent and relevant senior management experience
  • Strong interpersonal, excellent oral and written communication skills

AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.

If you are excited by this opportunity and can truly demonstrate your skillset and aptitude for it, please contact Kate Breslin in our Sydney office on (02) 8298 3865 or submit your application via our website at When responding, please quote 90M0366734. Confidentiality is assured.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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