First listed on: 09 December 2018

Manager Strategy and Performance - Full Time Ongoing 


Manager Strategy and Performance
Full Time – Ongoing
Location – Murwillumbah or Sydney
SNSW Grade – 11/12


About Service NSW

At Service NSW we are a customer focused organisation, passionate about delivering a great customer experience, every day in every way.

Our culture is defined by shared values and behaviours that support the achievement of our Vision and Mission. Our success is based on living our shared values every day when we work with our customers and with each other.

Your remuneration

SNSW Grade 11/12 - The package includes the base salary range of ($135,444 - $162,943), plus employer's contribution to superannuation and annual leave loading.


The Manager Strategy and Performance operates at a senior level across the division to manage the development of key service delivery strategy and policy, including providing strategic advice, project and policy support, and managing communications to support the achievement of the division’s objectives.

Key Accountabilities

?    Lead the completion of high-level analysis from a range of internal and external sources to provide senior stakeholders with strategic, timely advice and professional support on complex and sensitive matters, and make recommendations on opportunities and risk    exposure.

?    Work in partnership with the Chief Customer Officer team and senior staff across Service NSW to manage the timely provision of advice and the submission of policy and strategy business cases and proposals.

?    Contribute to, and participate in the development and implementation of business strategy, and prioritise organisational requirements for sector wide policy relating to key public sector reform initiatives.

?    Lead the development of the service delivery business plan and monitor performance against key business areas

?    Lead the development of long term strategies and financial models to support Service Delivery planning and budgeting.

?    Manage specific projects as referred by the Director Channel Planning in respect to Service NSW wide issues, ensuring consistent standards, timelines and budgetary obligations are met in line with the strategic agenda.

?    Prepare and manage new business pipeline planning, ensuring that relevant internal and external stakeholders are consulted and informed in advance of the timeframes and deliver outcomes as required.

?    Develop and manage effective relationships with key internal and external stakeholders to ensure efficient and effective future strategy planning. 

Essential requirements

?  Tertiary qualifications in business, finance or similar discipline or equivalent experience.

?  Proven experience developing business cases and briefing papers for presentation to the Executive Leadership Team.

?  High level conceptual, analytical and research skills, and the ability to interpret complex information rapidly.

?  Sound business acumen and the ability to think commercially and create and analyse evidence based data.

?  High level knowledge, skills and experience in Government protocols and procedures.

?  Demonstrated success in working across organisations at a senior level, including the provision of services to executive level staff

Please note that employment at Service NSW is subject to a satisfactory Criminal Records Check.

Learn more: Please click here to review the Role Description

Applications Close: Wednesday 19th December @ 11.59pm

When applying you need to:

Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

Want to know more?

For a confidential discussion about this role please contact Kristie Clarke via email on

For more information about the Service NSW recruitment process, please contact Bryan Kreltszheim at

Additional information

Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 12 months. Employment to Service NSW is subject to a satisfactory national criminal record check.

Service NSW is passionate about building a culture that values and supports diversity and inclusion. Service NSW encourages applications from people with disability, Aboriginal and Torres Strait Islanders, LGBTQI and people from culturally and linguistically diverse backgrounds. If you are a person with disability and need adjustment in the recruitment process, please contact the Recruitment team via email on



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