Head of Digital Design - ANZ Banking Group - FinanceCareer

First listed on: 22 May 2023

Head of Digital Design

 

About the role

At ANZ, we believe that design is a critical capability to help us improve the financial wellbeing of our customers and to differentiate ANZ in the market. To further increase our focus on Financial Wellbeing, we have brought together design, research, and behavioural science to create a diverse evidence-based team focused on creating experiences that truly benefit our customers. As most of our experiences are delivered through digital channels, it is imperative that we have a world-class digital design capability. This capability requires a very capable leader. That’s where you come in.

Life as a Head of Digital Design will see you:

  1. Leading, developing and inspiring a team of talented digital designers: This includes the direct leadership of design chapter leads, each leading a chapter of UX/UI designers across digital channels.

  2. Driving Delivery: Participating in strategy and planning activities with our Retail and Commercial Divisions to help them build their backlog. Supporting your chapter leads in project scoping, resource allocation and management of design activities. Monitoring and refining the design workflow.

  3. Driving design quality and elevating our craft: Defining and communicating best practices, quality standards and design principles. Championing and scaling our design system to drive consistency, efficiency and accessibility. Critique and coaching of designers and the teams they support. Actively seeking out market trends and new design practices and applying them to ANZ. Fostering deep collaboration across our financial Wellbeing, Research and Design function. This includes working closely with our service & strategic design, research, behavioural science, innovation management and capability building teams to ensure we apply a rigorous and evidence-based approach.

  4. Informing our future direction: Identifying potential connections between various initiatives. Proposing new initiatives and customer experiences. Guiding the overall design direction of our retail and commercial divisions.

Role location:  Docklands, VIC
Role type:  Permanent, Full time

What will you bring?

To grow and be successful in this role, you will bring the following:

  • Craft Experience: 10+ years of demonstrated mastery and impact in design of digital experiences in a complex digital service-based organisation, agency or consultancy in close collaboration with researchers.

  • Leadership at scale: Experience leading, coaching and developing large teams of high performing designers. Experience coaching and providing critique to design teams to help drive quality outcomes. Managing design workflow at scale, with a strong focus on operational effectiveness.

  • Multi-Channel: Experience designing for multiple digital channels across, mobile and web (transactional, informational, e-commerce).

  • Executive presence: Stakeholder management with senior business leaders and their teams. Confident and effective verbal, written and presentation skills to all audience levels.

  • Commercial Acumen: Ability to identify key business metrics and translate them into measurable design metrics. Development of strategies and plans with explicit links to business outcomes.

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 38190.

Job Posting End Date

04/06/2023image, 11.59pm, (Melbourne Australia)