Chapter Lead/Employee Journey Expert, People Transformation & Consulting - ANZ Banking Group - FinanceCareer
http://www.financialservicescareer.com.au/
First listed on: 11 April 2021
Chapter Lead/Employee Journey Expert, People Transformation & Consulting
Leadership role within People Transformation & Consulting
Manage the prioritisation of work and projects
Support the delivery of complex projects
About The Role Role Location: Melbourne Role Type: Permanent & Full-time The Chapter Lead/Employee Journey Expert (EJE) is a leadership role with responsibility for PTC’s Business Led Restructure proposition. Key responsibilities include management and prioritisation of incoming work, leadership of the team, ongoing enhancement of the proposition to provide a better experience for end users and management of the project risks associated with restructures. The role also has a delivery component, working on more complex projects with senior stakeholders. This role is accountable for:
On-boarding and prioritisation of PTC Work Requests, allocation of team members to projects and management of the backlog
People leadership for the team e.g. recruitment, training, coaching, development, performance management
Driving initiatives to develop the Business Led Restructure proposition so it provides a better experience for people leaders and impacted staff, bringing a human centred design lens to the proposition
As part of the PTC Leadership team collaborating with other Chapter Leads around the delivery of the Business Led Restructure proposition
Delivery of complex Business Led Restructures involving senior stakeholders, this includes scoping work to ensure it meets ANZ’s approved Business Led Restructure proposition, providing people leaders with access to the PTC toolkit, tools and templates, educating them on the end to end process, and producing agreed documentation e.g. Role Impact Assessment and supporting specific aspects of the restructure e.g. Selection.
Coaching people leaders during the restructure process, meeting with them at key milestones in the restructure, and responding to people leader questions
Ensuring employment risks are identified and effectively managed, escalating to Group Employee Relations where needed at a project level but also across the whole portfolio of Business Led Restructures.
Embedding continuous feedback loops and the ongoing review of the proposition to ensure that it is meeting the needs of the business and out employees
In a typical day or week, you will:
Reviewing incoming PTC Work Requests, ensuring proposed changes fit the parameters for Business Led Restructures, resource allocation and back log management
Coaching and developing team members
Monitoring team capacity and well being
Stakeholder management, working alongside business leaders to ensure effective delivery of Business Led Restructures
Working alongside other PTC Chapter Leads and Change Leads to resolve issues in their portfolio.
Ensuring approval processes are adhered to for all Business Led Restructures
Acting as escalation for projects risks for team members
Project delivery
Contributing to the wider PTC function and participating in PTC and TT&C ceremonies
Listening to feedback and applying a continuous improvement lens to processes
The key stakeholders you will engage with in order to fulfil your role purpose and deliver your accountabilities are:
People Leaders at all levels of ANZ, including senior executives
T&C Business Partners and Divisional Change Leads
Other teams within Talent & Culture, particularly Employee Relations, Joiners & Movers, Payroll & HR Operations
PTC Chapter Leads and other PTC team members
TT&C Squad and Talent & Culture colleagues
About You To be successful in this role, you will ideally bring the following:
Experience leading a delivery function
Global restructure experience
Working knowledge and understanding of employment law as it relates to restructures
People leadership with a strong track record in developing and coaching others
Organisational change expertise
Stakeholder management skills at senior levels
Experience partnering with people leaders, coaching, influencing and challenging perspectives
Able to work collaboratively within a global team as well being an individual contributor
Knowledge of employment law in a range of geographies
Generalist HR background
Project management
About ANZ At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded. We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself.If you are a candidate with a disability, let us know how we can provide you with additional support. To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS128028).
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